Wednesday 29th July

Had my first 7.30 start and got to work really early. Not too bad as it is quiet in the mornings and it went quick but find it weird that lunch break is so late. Had a range of calls and learnt something new as made a fair few errors. Had someone who died on the aircraft and someone with a collapsed lung. Had one ass who was drinking gin and tonic. Glad he had gone by the time i had come back from duty as he was demanding to speak to a supervisor. Started to make a tally of my calls; only answered 24 calls, which is not good as i am no where near meeting my targets. Its a shame that our outbound calls are taken into account and i think i probably would meet my targets that way. Got a Facebook request from my boss at centro. I do miss the people there and its a shame that where i work now you don't have that close vibe as there are so many and you work at different times and constantly sitting somewhere different.