Monday 27th April

Took the train to work but think i prefer the tram. Had my first go on the phones. Was buddied up with a girl called Amy who was lovely and much better than my last buddy. My first call was the worst; he asked to speak to supervisor eventhough it was his own fault. Other than that it went all right, mainly just struggled to read and navigate the systems, but hopefully that will get better in time. The rest of the day was not too bad. When I got home Mel's boyfriend Ewan was round and was nice to finally get to meet him. Watched the latest episode of game of thrones and was shocked by Jon Snow's behaviour.