In which they continue to lie to me

Had to buy a new kettle this morning to replace the one that failed the pac test yesterday. Called procius again and spoke to Heather yet again. Finally I can see that Kate and Co have replied but its not the right thing, pretty much found out that they have just been fobbing me off all week.This is causing me so much stress and finding it really hard to keep it together. Just feeling really lonely in Manchester and all my fears are coming true. I have no life here. Also the battery in my watch has broke and there are no clocks in my flat.